Terms and conditions.

1. Who these terms are with

These terms are an agreement between you, or the company you are acting for, and DataMosaic, Corso Italia 35, 20821 Meda (MB), registered in Italy. In this document “we” and “us” mean DataMosaic, “you” means you, and “Mosaic” means the software and any hosted service we provide with it.

By taking a licence, creating an account or installing the software, you accept these terms. If you are accepting on behalf of a company, you confirm you are allowed to.

Mosaic is for businesses. It is offered to companies and to people acting for their trade or profession, not to consumers. If you are a consumer nonetheless, nothing in these terms takes away a right consumer law gives you.

2. The licence

We grant you a non-exclusive, non-transferable, revocable licence to install and use Mosaic for your own business, for as long as your licence is valid and you keep to these terms. The tier you are on sets the limits — seats, schedules, published pages and so on — and those limits are part of the agreement.

Mosaic is licensed, not sold. We and our licensors keep all intellectual property in it. Nothing here transfers ownership of the software to you.

Mosaic includes open-source components, each under its own licence, and their notices ship with the software. Where such a licence gives you rights over its component that these terms would restrict, that licence wins for that component, and these terms govern everything else.

3. Your systems and your data

You keep everything you own. The data Mosaic reads from your systems, the models and reconciliations you build, and the results they produce are yours, and we claim no rights over any of it.

Where you run Mosaic on your own infrastructure, that data never reaches us and we take no responsibility for it; securing those systems, and being allowed to connect Mosaic to them, is yours to arrange. What a self-hosted installation does send us is set out on the Security page and in the privacy policy, and it is three items.

4. What you may not do

• Resell, sublicense, rent or host Mosaic as a service for anyone else.
• Reverse engineer, decompile or work around any licensing, metering or tier limit, except as far as the law says you may.
• Remove or obscure any notice of ownership.
• Use it to break the law, or to process data you are not entitled to process.
• Share a single licence across more companies than it was issued to.

5. Free tier, fees and renewal

The free tier is free, and you do not need to give us a payment method to use it. It is limited in shape rather than in throughput: sources, drivers and the runs you start yourself are never counted, and what is bounded is how much may exist — two reconciliations, one person, one workspace, and no scheduled runs.

While Mosaic is in beta, every tier is free and nothing is billed. When paid tiers start, they are billed monthly or annually, in advance, in euros, excluding VAT, and paid through Stripe. They renew automatically for the same period unless cancelled before the renewal date; cancelling stops the next renewal, and the tier stays yours until the period paid for ends. Fees already paid are not refunded, except as section 10 says or where the law requires. Prices can change, and we will give at least 30 days' notice by email before a change affects you; it applies from your next renewal.

6. Availability and support

Where you host Mosaic yourself, availability is yours — it runs on your machines and does not depend on ours, including when a licence check-in cannot reach us.

Mosaic Cloud, the hosted service, is there for trying Mosaic and for demonstrations, on the demo retailer and sample files. It carries no availability commitment: we may take it down for maintenance, change it, or reset a demo workspace, and it is not meant for running your business's live reconciliations.

Support is by email to support@getdatamosaic.com or through the support form. We aim to answer within two working days, Monday to Friday, Italian time; that is an aim and not a guarantee.

7. What we promise, and what we do not

We will provide Mosaic with reasonable skill and care. Beyond that, and as far as the law allows, it is provided as is: we do not warrant that it will be free of defects, that it will run without interruption, or that it will fit a particular purpose you have in mind.

Mosaic reports what your systems tell it. It is a tool for finding and explaining differences, not a substitute for your own controls, audit or professional advice, and decisions you take on the strength of what it reports remain yours.

8. Liability

Neither of us limits liability for anything that cannot be limited by law — wilful misconduct or gross negligence, death or personal injury, and fraud.

Subject to that, we are not liable for loss of profit, revenue, business, goodwill, anticipated savings or data, or for any indirect or consequential loss. Our total liability under this agreement is limited to the fees you paid us in the 12 months before the claim, or €100 if that is more — which, while every tier is free, means €100.

9. Suspension and termination

You can stop using Mosaic at any time. Either of us may end this agreement if the other breaks it materially and does not put it right within 30 days of being asked in writing.

We may suspend an account that is being used in a way that breaks section 4, threatens our service or other customers, or is unpaid 30 days after the payment was due. Where we can, we will tell you first.

When the agreement ends your licence ends and you must stop using the software. Data held in a self-hosted installation stays with you and is yours to keep or delete. Data in the hosted service stays available to export for 30 days and is then deleted within a further 30 days, unless we are required by law to keep it.

10. Changes to these terms

We may update these terms. If a change materially affects you we will tell you by email at least 30 days before it takes effect, and continuing to use Mosaic after that means accepting them. If you do not accept, you may end the agreement and we will refund any period paid for and not used.

11. General

If a clause turns out to be unenforceable, the rest stands. Not enforcing something once does not waive it. You may not transfer this agreement without our written consent; we may transfer it as part of a sale of the business. Nothing here creates a partnership or makes either of us the other's agent.

12. Governing law

This agreement is governed by Italian law, and the courts of Monza, Italy, have exclusive jurisdiction over any dispute arising from it. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Before going to court, either of us will first raise the dispute in writing and give the other 30 days to try to settle it.

13. Contact

legal@getdatamosaic.com, or DataMosaic, Corso Italia 35, 20821 Meda (MB), Italy.